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Sun Managed Services

Overview

Sun Managed Services offers a dynamic portfolio of complex, IT infrastructure capabilities, with proven ability to provide heterogeneous management. Our ITIL-certified staff is dedicated to helping you enhance the business value of your IT investment through improved operational efficiency and service levels.

Combined with some of our other services such as assessment workshops, new data center builds, or SunSpectrum hardware support, Sun provides our customers with holistic solutions to operate and manage IT environments in a very focused way, allowing the Customer to maintain choice, flexibility, and control.

Key Benefits

Sun Managed Services provides selective IT sourcing to:

Align IT with business strategy
Manage change with operational excellence
Improve service levels by increasing availability and security
Retain control of your heterogeneous IT infrastructure
Extend capabilities and fill gaps with skilled resources
Reduce costs and complexity in your IT environment

We'll help you realize these benefits while you maintain flexibility, choice, and control.

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How It Works

Sun offers a selective sourcing model in which you choose the components of your IT infrastructure you would like us to manage.
As your business requirements change, Sun Managed Services provides the flexibility to adapt your IT solution to fit your business needs.
Unlike a traditional outsourcing engagement, Sun conducts knowledge transfer and provides an open view to the activities conducted your behalf.

Independent Perspectives

Learn more about issues related to managed services and how to make your IT operations successful.

IDC WhitePaper: Managed Services-An Industry Built on Trust

Resources

Awards & Recognition

An Outstanding Customer Service Experience

Sun earned the prestigious J.D. Power and Associates' Certification for "An Outstanding Customer Service Experience".

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Source: J.D. Power and Associates, October 2007. J.D. Power and Associates Certified Technology Service and Support Program, developed in conjunction with SSPA. For more information, visit www.jdpower.comor thesspa.com

Contact Sun

Discuss your IT business needs with a Sun sales representative. The Sun representative will help you understand Sun's products and services.

Phone:

1-800-USA-4SUN (872-4786) (US) (Phone)
1-800-722-4SUN (4786) (Canada) (Phone)

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Success Story

A key component of the Sun Remote Operations Management solution includes management of CPS's 600 routers and switches, WAN and LAN interfaces, and other ancillary equipment. Sun also helps CPS achieve nearly $1 million in annual savings. "With a network that supports more than 100,000 PCs and 900 servers at 600 sites, Sun [Remote] Operations is essential in helping us keep the Chicago Public School network functioning smoothly" - Maurice Woods, deputy CIO, PMO services.

Chicago Public Schools Success Story