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Sun Preventive Services (SPS)

Sun Preventive Services (SPS) identifies, measures and helps manage risk by implementing best practice solutions that result in enhanced system performance and availability within a customer's Enterprise Environment. SPS represents a unique approach to supporting complex data center environments by providing a combination of reactive and preventive services that can dramatically improve system availability and system performance by implementing a holistic approach to support.

Key Benefits

Achieve operational excellence in people, processes and technology
Measure and manage risk scientifically using Key Performance Indicators
Plan and manage for continuous improvement
Improve your data center's health and get it fit and ready for business
Simplify contract management and lower operating costs
Help reduce long-term subscription costs when you maintain data center health

Resources

2008 Service & Support Professionals Association (SSPA) Hall of Fame

Service Excellence

Sun was inducted into the SSPA Hall of Fame and received three SSPA STAR Awards for Best Practices in Value-Added Support^TM, Best Service Delivery Optimization, and Best On-Site Support. The application for the Best Practices in Value-Added SupportTM award focused on Sun Preventive Services (SPS).

(05/06/08)

How it Works

Utilizing a phased approach, Sun Preventive Services identifies risks and implements plans for continuous improvement:

Phase 1: Get It Right :
Find out where your operations are vulnerable, and why. Working as a team, we identify the risk areas most likely to impact your business, then design and implement a plan to make things better. You benefit from Sun's expert consulting, training for your staff, and a portfolio of 100+ services to help you Get it Right. As we proceed with this fitness plan, we continually measure your progress toward your targeted improvements.

Phase 2: Keep it Right:
"Keep It Right," or the maintenance phase of the engagement, starts once you've maintained your targeted improvements for 90 days.

Key Performance Indicators Assess your Risks More Accurately

By analyzing Key Performance Indicators (KPIs), we help you to

assess your risks more accurately
set goals and implement plans to improve data center performance and efficiency
optimize resources and assets
reduce variability and unscheduled events
ower long-term recurring costs.

Key Performance Indicators (KPIs)

KPI	Description
Operational Risk Index (ORI)	A weighted average of potential system risks that could impact operational performance. A leading indicator of risk.

Availability	A measure of the ability of a component or IT service to perform its required function at a stated instant or over a stated period of time.

Skills Index	A leading indicator of operational risk based on the aggregate skill levels of your IT staff.

Process Index	A leading indicator of operational risks based on the use of industry best practices and procedures in the data center.

Severity 1 Incidents	The total number of Severity 1 incidents per month compared with the average number of Severity 1 incidents per month prior to Sun Preventive Services.

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